Cancellation Policy

Right of withdrawal

Consumers resident in the European Union have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, takes possession of the goods.

To exercise the right of withdrawal, you must inform us (STIG International Gemstone FZCO DMCC, HDS Business Centre · Cluster M · Al Thanyah Fifth, Jumeirah Lakes Towers, Dubai · United Arab Emirates, e-mail support@stig-international.com, phone +971 559 940 142) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. The return must be insured and arranged with us through a valuables courier; you bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. The stone must be returned with its original certificate.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To STIG International Gemstone FZCO DMCC, HDS Business Centre · Cluster M · Al Thanyah Fifth, Jumeirah Lakes Towers, Dubai · United Arab Emirates, e-mail support@stig-international.com:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*): …
Ordered on (*)/received on (*): …
Name of consumer(s): …
Address of consumer(s): …
Signature of consumer(s) (only if this form is notified on paper): …
Date: …
(*) Delete as appropriate.