Complaint Management

Customer satisfaction is our top priority. The employees of STIG International Gemstone FZCO DMCC are committed to providing optimal service and operate with a high standard of professionalism and quality. Maintaining continuous and cooperative communication with our customers is of utmost importance to us. This also applies to our complaint management system.

We have established standards for documenting and handling complaints. In accordance with these standards, we handle and process complaints fairly, efficiently, and promptly. A complaint is considered any expression of dissatisfaction by a customer or potential customer directed at STIG International Gemstone FZCO DMCC in relation to our services.

How to reach us

By mail:
STIG International Gemstone FZCO DMCC
HDS Business Centre · Cluster M · Al Thanyah Fifth
Jumeirah Lakes Towers
Dubai · United Arab Emirates
Commercial Register: DMCC-1007195

By e-mail: compliance@stig-international.com

We will respond to your complaint in a timely manner. The processing of complaints is free of charge.