Complaint Management

Customer satisfaction is our top priority. The employees of STIG International Trading FZCO are committed to providing optimal service and operate with a high standard of professionalism and quality. Maintaining continuous and cooperative communication with our customers is of utmost importance to us. This also applies to our complaint management system.

We have established standards for documenting and handling complaints.

In accordance with these standards, we handle and process complaints fairly, efficiently, and promptly. A complaint is considered any expression of dissatisfaction by a customer or potential customer directed at STIG International Trading FZCO in relation to our services.

You can submit your complaint by mail to the following address:

STIG International Gemstone FZCO DMCC
HDS Business Centre - Cluster M - Al Thanyah Fifth - Jumeirah Lakes Towers
Dubai - Vereinigte Arabische Emirate

Commercial Register: DMCC-1007195
Registration court: 

Alternatively, you can send your complaint via email to:
compliance@stig-international.com

We will respond to your complaint in a timely manner.
The processing of complaints is free of charge.